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Help With an Order

As part of the service provided by puracy, when contacting support about delivery, damage, a return, or an exchange, supply the order number and useful evidence. Unauthorized return parcels should not be mailed. This explanation helps ensure that the relevant customer standard is communicated plainly.

Mailing Information

The approach used by puracy is as follows: Written correspondence may be sent to 2332 County Road 2117, Gainesville, Texas, 76240, United States. Approved returns use this address by default, except when customer service provides a different authorized route. It is set out here to help customers understand the applicable next steps.

Customer-Service Hours

As part of the service provided by puracy, assistance is provided Monday to Friday from 9:00 AM–5:00 PM (America/Los_Angeles) through support@puracyfen.shop and 512-431-9448. The purpose of this explanation is to make the applicable customer standard easy to follow.

Business Contact Record

• Brand/store name: puracy
• Contact email: support@puracyfen.shop
• Telephone: 512-431-9448
• Physical and return address: 2332 County Road 2117, Gainesville, Texas, 76240, United States