Returns, Exchanges, and Refunds

Merchant-Paid Return Shipping

The customer is not charged approved return shipping: the merchant covers it for no-reason requests as well as damaged, defective, wrong, or missing-item cases. This is the operating standard followed by puracy. It is included to give customers practical clarity about this part of the service.

Authorized Return Address

Unless a dedicated address is supplied in the authorization, approved returns are directed to 2332 County Road 2117, Gainesville, Texas, 76240, United States. Unapproved parcels may be delayed or refused. puracy applies this rule to the relevant orders and requests. This explanation is included so the customer process is clear before an order is placed.

Refund Method and Timing

Approved refunds are returned to the original payment method within 5–10 business days after receipt and inspection; bank or card posting time may be additional. puracy applies this rule to the relevant orders and requests. The purpose of this explanation is to make the applicable customer standard easy to follow.

Cancellation Requests

As part of the service provided by puracy, a cancellation may be requested before shipment, provided fulfillment has not progressed too far to stop. After shipment, the order is handled under this Refund Policy. It is set out here to help customers understand the applicable next steps.

30-Day Return and Exchange Window

As part of the service provided by puracy, customers have 30 days from delivery to ask for a no-reason return or an exchange. Authorization must be obtained from support@puracyfen.shop or 512-431-9448 before shipment back to us. It is set out to give customers a concise and transparent view of the applicable process.

No-Reason Return Exceptions

In administering this part of the store, puracy follows this rule: the listed categories are not eligible for a change-of-mind return. This restriction never removes the customer's rights when an item is damaged, defective, incorrectly supplied, or missing. The detail is included here so customers can make decisions with clear expectations.

• Customized or personalized goods
• Clearance or Final Sale goods
• Gift cards
• Opened intimate, personal-use, or hygiene-sensitive goods
• Damaged, defective, wrong, or missing items remain eligible for consumer remedies

Quality and Fulfillment Problems

Send quality or fulfillment concerns to support@puracyfen.shop as soon as practicable. Once verified, the resolution may be a merchant-paid return, replacement, exchange, or refund, depending on the circumstances. This is the operating standard followed by puracy. The information is provided to support informed purchase and service decisions.

Merchant Information

• Brand/store name: puracy
• Contact email: support@puracyfen.shop
• Telephone: 512-431-9448
• Physical and return address: 2332 County Road 2117, Gainesville, Texas, 76240, United States