Payment Policy

Payment Reversals

We return an approved amount to the original form of payment in 5–10 business days after approval. Any subsequent delay is determined by the issuer or financial institution. This is the operating standard followed by puracy. The detail is included here so customers can make decisions with clear expectations.

About Credit/Debit Card

Under the customer terms maintained by puracy, we process card orders in USD and support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover when the applicable method is available in checkout. This detail supports a clear understanding of the service standard that applies to the request.

For customers of puracy, shopify and authorized payment providers encrypt and process card information. The merchant does not retain a complete card number or card security code. This customer-facing explanation is intended to make the applicable process straightforward.

Taxes and Checkout Total

The approach used by puracy is as follows: Applicable taxes are collected as required by law and shown during checkout when calculation is available. The store does not promise that every order is tax-free. The purpose of this explanation is to make the applicable customer standard easy to follow.

Payment Approval

The issuing bank controls approval and may place a temporary hold or request verification. We may pause or cancel a purchase that cannot be authorized or that presents a substantial security concern. puracy applies this rule to the relevant orders and requests. This customer-facing explanation is intended to make the applicable process straightforward.

Business Contact Record

• Store: puracy
• Customer-service email: support@puracyfen.shop
• Customer-service phone: 512-431-9448
• Business and return address: 2332 County Road 2117, Gainesville, Texas, 76240, United States